How to Resolve the iOS 18.5 Mail App Crash

If you’re experiencing crashes with the Mail app on iOS 18.5, follow these steps to troubleshoot and fix the issue:

  1. Restart Your Device: Hold down the power button, slide to power off, and then turn it back on.

  2. Update iOS: Ensure you have the latest updates by going to Settings > General > Software Update.

  3. Check Mail Settings: Go to Settings > Mail > Accounts and ensure your email accounts are configured correctly.

  4. Remove and Re-add Accounts: If a specific account is causing issues, try removing it under Settings > Mail > Accounts, and then re-add it.

  5. Clear Mail App Cache: Close the Mail app completely, then reopen it to clear temporary data.

  6. Reset All Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but will reset system settings.

  7. Contact Apple Support: If the issue persists, reach out to Apple Support for further assistance.

By following these steps, you should be able to resolve the Mail app crashing issue on iOS 18.5.

June 7, 2025 IOS, News


Some users are experiencing issues with the Mail app in iOS 18.5.

Several users have reported that the Mail app on their iPhones remains blank when launched after upgrading to iOS 18.5. Fortunately, this issue doesn’t appear to be widespread, and some users have discovered temporary solutions.

The latest update for iOS 18 was released on May 12, but complaints about the Mail app freezing began surfacing on Apple’s community support site around June 4. Numerous users have reported similar experiences, indicating a common problem.

“Ever since I updated to 18.5, my phone freezes every time I open Mail,” shared user CPFC89. “It’s frustrating that I have to restart my phone constantly.”

This user noted that the problem also affected his wife’s device, both of which are iPhone 13 Pro and Pro Max.

Another user stated that the issue began on June 4, with everything functioning normally prior to that date. Others in the discussion have mentioned that the problem is not restricted to the iPhone 13 models.

Similar reports have been noted on forums like Reddit, with users confirming that the Mail app was functioning well until June 4. This could indicate a potential change on Apple’s end that instigated the issue.

Temporary Fixes Suggested by Users

Users have found that performing a shutdown and restart of the device often resolves the issue, though not for long. Some have reported that disabling their VPN helped, while others without a VPN still experienced problems.

One user reached out to Apple Support, who recommended a force restart. This can be done by quickly pressing the volume up button, then the volume down button, and holding the power button until the Apple logo appears.

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Another suggested fix involved modifying settings in the Mail app to set “Fetch” to automatic, followed by restarting the iPhone.

A user who contacted Apple Support was advised to reset their network settings.

Steps to Reset Network Settings on iOS 18.5

  • Open Settings on your iPhone.
  • Select General.
  • Tap Transfer or Reset.
  • Select Reset.
  • Choose Reset Network Settings.

Some users have resolved the issue by uninstalling and reinstalling the Mail app. However, many users, including staff members from AppleInsider, have not encountered this problem since the 18.5 update.

Reports imply that users with Gmail accounts using the Mail app are more likely to face this issue, though it affects all email fetching. Apple is expected to release iOS 18.5.1 to remedy various bugs found in 18.5, potentially addressing this problem.

One user noted that the issue appears to be limited to Apple’s Mail app, as alternative email applications like Outlook do not seem to exhibit the same problem.