Some Galaxy owners are facing a frustrating issue today, as their phones are stuck in bootloops after a system app update for SmartThings framework. The affected devices include the Galaxy S10 and Galaxy Note 10 series. The problem seems to be caused by corrupted system files following the update, with no known fix at the moment other than a complete device wipe, resulting in potential data loss for users.
Affected Devices:
– S10
– S10e
– S10+
– S10 5G
– Note 10
– Note 10+
– Note 10+ 5G
It is expected that Samsung will take responsibility for this issue and provide a solution, but for now, it is recommended to avoid system app updates on these devices. Samsung has acknowledged the issue on older Galaxy devices running Android 12 and is working on a resolution. Impacted customers can contact Samsung customer support for assistance without the need for a data wipe. Unfortunately, this situation is causing inconvenience for those affected.
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